FAQ

For customer reference, the answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.

How quickly is an approved refund posted?

For a concise answer, the refund goes to the original payment method and normally appears in 5–10 business days after issuance.

What is the return and exchange window?

In this summary, The 30-day no-reason return and exchange period starts when the order is delivered.

When should an order leave and arrive?

When more detail is useful, Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.

How can I follow a shipment?

For policy guidance, a tracking number is sent after the parcel ships and may need a short time to activate.

Who covers the cost of sending an approved return back?

For immediate reference, the merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.

May I stop an order before dispatch?

Under the applicable policy, Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.

Where should I find product-specific care or safety guidance?

To clarify the customer-care standard, customers should follow the use, cleaning, care, and safety guidance shown on the applicable product page and supplied product instructions.

Is delivery available outside the United States?

As a general rule, No. We ship only within the United States, and free standard shipping applies to every U.S. order.

What currency, cards, and taxes apply?

In practical terms, checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards; taxes are collected as required by law.

Which no-reason returns are excluded?

Within the store policy framework, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.

What types of products are sold here?

For a clearer overview, the live catalog features hair-care and grooming products, including detangling hairbrushes, dry-styling and volumizing brushes, scalp-care tools, children’s and travel-size hair-care tools, pet-grooming brushes, and hair-care accessories, subject to current availability.